Terms of service

Welcome to Ziptalk (the "Service"). These Terms of Use/Service ("Terms") govern your access to and use of our Service. By using Ziptalk, you agree to comply with these Terms. If you disagree with any part of these Terms, you must not use the Service.

a. Eligibility

You must be at least 18 years old to use the Service. By accessing or using Ziptalk, you represent and warrant that you meet the minimum age requirement.

b. Licence

We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Service, whether for yourself or in the course of your professional or business activity, within the plan you have subscribed to.

If you use the Service on behalf of a company, you represent that you have authority to bind it to these Terms, and "you" then also means that company.

c. Teams

A team may have several members and several connected numbers. Whoever administers the team is responsible for what is connected to it and for the access granted to other members.

The Service only works once you connect a WhatsApp number. There are two ways to do that, and the consequences differ:

a. Official connection

Made through Meta's WhatsApp Business platform. You authorize Ziptalk in a window served by Meta, and from then on Meta is the one delivering the number's messages to us. This is the option we recommend.

In this mode, your use of the number is also subject to Meta's and WhatsApp's terms and policies, which you agree to directly with them. Ziptalk is not responsible for Meta's decisions about your account, including restricting, suspending or disconnecting the number.

b. QR Code

Made by scanning a code with the WhatsApp app on your phone, which registers Ziptalk as a linked device on your account. This form of connection does not go through Meta's official platform.

You acknowledge that WhatsApp may, at its discretion, limit, suspend or terminate accounts connected by unofficial means, and that this is outside Ziptalk's control. By choosing this form of connection, you accept that risk.

c. What flows through

In either form, we transcribe voice messages only, and we do not store the audio or the transcripts. What is received, processed and discarded is set out in detail in our Privacy Policy.

a. Free trial

Plans start with a free 7-day trial. To begin one you have to provide a payment method, either a card or a Pix authorisation. Nothing is charged during the trial.

If you cancel before the trial ends, you pay nothing. If you don't, the first charge lands at the end of it, on the payment method you provided, and the subscription renews from there.

If there is no valid payment method when the trial ends, the subscription is closed and access stops. We do not charge without an active payment method.

b. Payment methods

You can pay by credit card, by Pix, or through the App Store in the iPhone app.

The card can be entered directly or presented through a digital wallet such as Apple Pay or Google Pay. In every one of those cases the charge lands on the card; the wallet only stores and presents it for you.

Pix is Brazil's instant payment system, run by the country's central bank, so it depends on Brazil in two ways: the charge has to be in Brazilian reais, and the payer needs a valid Brazilian tax ID (CPF or CNPJ) and a bank that offers recurring Pix. Otherwise, a credit card is the only way to pay.

With Pix, what the code on screen does depends on whether there is a trial.

Subscribing directly, with no trial, the first charge and the authorisation for the next ones happen in one go. You scan the code and confirm everything inside your bank's app.

Starting a trial, the code takes no money. It only authorises future charges, and the trial starts once your bank confirms that authorisation. The first charge is the one at the end of the trial.

Either way the authorisation lives at your bank, with a maximum amount you set.

Subscribing inside the iPhone app, Apple takes the payment, on the payment method registered to your Apple ID. The price is the one the App Store shows when you buy, and it can be higher than the one on the site: Apple charges a commission on the sale, and the store price accounts for it.

The 7-day trial applies there too, with one difference. Apple decides who is eligible, and grants the introductory offer once per Apple ID in each subscription group. If you have already used the trial on an earlier purchase with the same Apple ID, billing starts when you subscribe.

If an App Store charge fails, Apple runs the retries, on its own rules. We control neither those attempts nor how long they go on.

c. Billing and renewal

The subscription is recurring and renews automatically at the end of each cycle, on the same payment method, until you cancel. The price and billing period are the ones shown when you subscribe.

If a charge fails, we retry and let you know. If it keeps failing, access may be suspended until payment is settled. With Pix, retries follow the scheme's limits: up to 3 attempts within the 7 days after the due date.

d. Right of withdrawal

You may withdraw from the subscription within 7 calendar days of the first charge, with a full refund of what you paid. Just ask through support or at [email protected].

This is the period set by article 49 of Brazil's Consumer Protection Code, counted from the first charge so it is not confused with the free trial, during which nothing was paid.

e. Cancellation

You can cancel whenever you want, from the subscription page, with no penalty and without having to talk to anyone. Access continues until the end of the period already paid for, and we do not charge you again.

With Pix, cancelling also ends the authorisation at your bank, and no further charge is made from then on. You can also end the authorisation directly in your bank's app: when that happens we treat it as a cancellation, and access runs to the end of the period already paid for.

After the withdrawal period, we do not refund the current period on a pro rata basis — it stays available until it ends.

One case deserves attention: if instead of cancelling you delete the team, the subscription ends at once, access stops immediately and the remaining period is not refunded. If what you want is to stop paying, cancel the subscription rather than delete the team.

A subscription bought inside the iPhone app is managed by Apple. You cancel it in your iPhone Settings, by tapping your name at the top and then Subscriptions. Not from our subscription page, and we cannot cancel it for you. As in the other cases, access continues until the end of the period already paid for.

f. Price changes

We may change the price of the Service. If the price of your active subscription changes, we give you at least 30 days' notice, and you can cancel before the new price takes effect.

g. Invoices

Invoices are issued with the billing details you provide. Keeping those details accurate and up to date is your responsibility.

You must not:

• Use the Service for any unlawful or unauthorized purpose;
• Violate any applicable law, including but not limited to privacy and intellectual property law;
• Transmit any material that is unlawful, abusive, defamatory, pornographic or that infringes the rights of others;
• Connect a WhatsApp number you are not authorized to operate;
• Use the Service to send unsolicited bulk messages, or in any way that breaches WhatsApp's and Meta's policies.

Your privacy matters to us. How we collect and use personal information in connection with the Service is described in our Privacy Policy.

a. Third-party data

The number you connect carries other people's data: everyone who talks to you, and the contacts in your address book. By connecting a number, you represent that you have authorization or another legal basis for Ziptalk to process that data for the agreed purpose, and you take on the obligations that data protection law places on whoever controls it.

This applies in particular to contact sync, which is optional and can be turned off at any time in the number's preferences.

b. Roles

On the official connection, Ziptalk acts as a processor, handling the number's data on your instruction and for the agreed purpose. If the number belongs to a company, that company is the controller towards its customers and other data subjects, and it is up to the company to inform them and to answer the requests they make. We forward any such request that reaches us.

What each side owes the other in that processing is set out in our Data Processing Agreement, which forms part of these Terms and is accepted along with them. There is nothing separate to sign.

Ziptalk is an independent product. We are not affiliated with, associated with, authorized by, sponsored by or endorsed by Meta Platforms, WhatsApp or any of their subsidiaries.

WhatsApp, WhatsApp Business, Meta and the other marks mentioned in the Service belong to their respective owners. We use those names only to identify the platform the Service integrates with, as permitted by the applicable developer programs.

All content made available through the Service, including text, graphics, logos and software, is the property of Ziptalk or its suppliers and is protected by intellectual property law.

The content of your messages remains yours. We claim no rights over it and we do not use it to train models.

We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part of it) with or without notice.

The Service depends on third-party platforms, in particular WhatsApp and Meta. Changes, outages or restrictions imposed by them may affect how the Service works, in whole or in part, without that amounting to a breach of these Terms.

Ziptalk shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits or revenue, arising directly or indirectly from your use of or inability to use the Service.

Nothing in these Terms removes rights that applicable law, including Brazil's Consumer Protection Code, grants to users on a non-waivable basis.

You agree to indemnify and hold harmless Ziptalk and its employees, representatives, partners and licensors from any claims or demands, including legal fees, made by third parties due to your use of the Service, your breach of these Terms, or your violation of anyone else's rights.

You may stop using the Service at any time by cancelling your subscription and deleting your account from the profile page.

We may suspend or terminate your access to the Service if you breach these Terms, if the law requires it, or if there is a risk to the security of the Service and its users. Whenever the situation allows, we give notice first and an opportunity to fix the problem.

Once access ends, the retention and deletion periods described in the Privacy Policy apply.

These Terms are governed by and construed in accordance with the laws of Brazil, without regard to conflict of law provisions.

We reserve the right to modify these Terms at any time. The date of the latest revision is shown at the bottom of this document. Material changes are announced inside the app, and your continued use of the Service after them constitutes acceptance of the new Terms.

If you have any questions about these Terms, contact us at [email protected].

Ziptalk LTDA — CNPJ 62.586.587/0001-10 — Piracicaba/SP, Brazil.