Pricing

Privacy policy

1. Introduction

This Privacy Policy applies to the use of Ziptalk ("Service") and governs the collection, use, processing, and sharing of user information. By using our Service, you consent to the practices described in this Policy.

2. Information Collection

a. Personal Information

We collect personal data such as name, email, phone number, and Google login information necessary for creating and managing your account.

b. WhatsApp Access

To provide our transcription service, we access your WhatsApp via QR Code. We do not store audio messages or their transcriptions after processing.

c. Technical Data

We collect technical information such as device type and model, operating system, and interaction patterns with the Service.

3. Use of Information

We use the collected information to:

  • Provide and improve the Service;
  • Personalize your user experience;
  • Communicate about updates and support;
  • Comply with legal and regulatory obligations.

4. Sharing and Disclosure

We do not share your personal information with third parties, except as necessary to operate the Service or as required by law.

a. International Transfer

We inform you that data may be transferred and processed on servers outside Brazil, always in compliance with applicable data protection legislation.

5. Information Security

We employ advanced security measures to protect your information, including encryption, firewalls, and security protocols.

6. User Rights

Under LGPD (Brazilian Data Protection Law), you have the right to:

  • Access and update your personal information;
  • Request anonymization, blocking, or deletion of unnecessary data;
  • Revoke consent at any time.

7. Security Incident Response

We have established procedures to handle data security incidents, including immediate notification to users and competent authorities.

8. Use of Cookies

We use cookies to improve the browsing experience. Users can manage their cookie preferences.

9. Policy Changes

We reserve the right to change this Policy at any time. We recommend that users review it periodically.

10. Contact

For questions or concerns about this Policy, please contact us at [email protected]

11. Account and Personal Data Deletion

If you wish to delete your account and all associated data, simply follow the steps below:

  1. Log in to your Ziptalk account.
  2. Go to the security page: https://ziptalk.ai/dashboard/account/security
  3. Click the red "Delete account" button to request deletion.

Deletion is processed automatically and irreversibly. All data related to your account will be permanently erased from our systems.

Last updated: 05/14/2025

    Privacy policy